Frequently Asked Questions
If I live in the Boston area, can we meet in person?
Yes, we love meeting with new clients and are willing to meet within a 10-mile radius of Randolph/Stoughton. Unfortunately, due to the current climate amid the COVID-19 pandemic, we are unable to honor any in-person consultations at this time. All consultations will be conducted virtually via Zoom, Google Hangouts, Skype, WhatsApp, or FaceTime. Please fill out the Quote Request Form or e-mail us to set up an initial virtual consultation and to have a quote prepared prior.
May I see a proof or sample before officially placing an order?
To avoid yield loss, Invytations cannot proceed with the custom design process unless a nonrefundable 50-percent deposit and signed contract are received so unfortunately, requests for proofs or samples prior to officially ordering cannot be honored. We apologize for any inconvenience this may cause.
How much does a custom design cost?
Custom design work varies for each client. Most quotes tend to be $600 and up. Our price point is generally different than template-based websites as we design custom made-to-order designs from scratch and currently do not use templates at this time. We hope to offer template alternatives soon on Etsy so that we may cater to other budgets and needs. Please fill out the Quote Request Form or e-mail us about your project. We will send you a custom design quote within 3 to 5 business days.
What is the average turnaround time for the custom design process?
Custom design work varies for each client, but typically, an order can be completed within 3 months depending on the depth of the project and our current queue at the time. More complex and larger orders, such as for weddings, may take longer (4 to 6 months). Rush jobs may be available for an additional $100+ rush fee (subject to increase depending on complexity of rush request, current queue capacity, and requested time frame) depending on our current queue. We recommend requesting a quote as soon as possible to begin the custom design process.
What type of invitations do you offer?
We offer unique invitation designs for a variety of occasions based on the clients’ needs and requests. From simple to complex, we potentially do it all.
Do you design flyers, logos, business cards, etc.?
In the past, we have offered other graphic design services. However, our focus is primarily on invitations and event stationery at this time. We apologize for any inconvenience, but do have preferred design vendors if interested in a referral.
Do you also plan events?
In the past, we have offered full-scale and partial event planning. However, due to scheduling constraints, our focus is primarily on invitations and event stationery at this time. We apologize for any inconvenience, but do have preferred vendors if interested in a referral.
Do you have a minimum quantity that is required when ordering?
Yes, because of the amount of time and effort that goes into each custom project, a minimum order of 50 invitations is required. Lower quantities are subject to a surcharge. We recommend that clients order a little over the initial quantity requested in case keepsakes for memory books are desired or extras are needed.
How far in advance should I order my invitations?
Generally as a courtesy, invitations are sent out 2 to 3 months (or earlier depending if it is a destination wedding) prior to the event date. Save-the-dates are generally sent 6 to 9 months (or earlier depending if it is a destination wedding) in advance. Given our required 3-month turnaround (or longer depending on the project’s depth), we recommend that you place an order with us as soon as you have confirmed your event details. If possible, we recommend ordering your save-the-dates and invitations ideally 4 to 6 months before your in-hand deadline. Rush jobs may be available for an additional rush fee depending on our current queue.
How many edits are complimentary?
We offer three complimentary rounds of edits for electronic proofs. For Invytations, a round constitutes any changes that can be completed within 15-30 minutes. We will do our best to make sure everything is to your satisfaction. If any further revisions or entirely new design layouts are needed, there is a $60+ surcharge (subject to increase depending on complexity of edits or new design) for each additional round.
Can you do letterpress, raised ink/thermography, metallic foil, or embossing?
We do not offer these in house, but can outsource to commercial printers for these services. However, these services can be rather expensive and would be separate from prices quoted by us.
Can you print on paper I have already purchased?
Depending on paper’s weight and if the paper is suited for our vendor’s printers, the answer is most likely yes. However, printing costs will generally remain in the same price range and will not significantly decrease due to the need to still account for ink, setup time, pickup time, cutting, and other expenses that are normally incurred during the printing process.
What kind of envelopes are included?
With all of our invitation orders, standard white or ivory envelopes are provided. If color or thicker envelopes are desired, client will need to establish this request during the initial consultation so that the quote can be adjusted accordingly as color or thicker envelopes typically cost more.
Do you deliver?
Shipping is required for all orders and will be accounted for during the initial consultation and quote. If you are local and capable to meet in Randolph/Stoughton, clients may meet us to pick up the finished product at a mutually convenient time and date. Due to the current climate amid the COVID-19 pandemic, we are unable to honor any in-person pickup arrangements at this time.
If I already have a design, can you print and embellish the prints for me?
Yes, we would love to add some of our creativity to your designs. Please e-mail us to obtain a separate quote for printing and embellishing services.
If I have an inspirational image of a design, can you recreate it?
Please upload the image to the Quote Request Form or e-mail the image directly to us so we can assess our capability/specialization and the amount of effort required and provide you with an accurate quote.
Please refer to our Policies and Process pages for any other concerns. Thank you!
