Process

CONSULTATION

First we will ask you to provide all event needs and requests via our Quote Request Form or e-mail. If you are local, we’d love to set up an initial consultation within a 10-mile radius of Randolph/Stoughton at a public and mutually convenient location to discuss your project in further detail.** To avoid yield loss, Invytations cannot proceed with the custom design process unless a nonrefundable 50-percent deposit and signed contract are received so unfortunately, requests for proofs or samples prior to officially ordering cannot be honored. We apologize for any inconvenience this may cause. We also ask that you review our policies before proceeding to order with us so that everyone is on the same page.

QUOTE/CONTRACT

After reviewing all project details and needs, we account for deadline, budget, time, and expenses and then provide you with a quote and contract for your review. Once we are in agreement, you will return a signed hard copy of the contract to us. If you are not local, you may return a signed and scanned copy of the contract electronically.

DEPOSIT

We require a nonrefundable 50-percent deposit via cash, electronic transfer via Bank of America, Venmo (mobile app owned by PayPal with no transaction fees), or check made payable to Vy Vy Vo before we begin the custom design process. PayPal is a payment option, but is subject to a 3% transaction fee that the client is responsible for. Clients may also opt to pay in full up-front if that is preferred and more convenient. Please note that all deposits and payments are nonrefundable. Because custom designs take time, we ask that order requests are given at least 3 months* in advance of deadline. If not, a rush fee will be incurred.

*More advanced notice may be required depending on our current queue and for more complex or larger orders, particularly weddings.

DESIGN/DELIVERY

Once your contract and deposit are received and pending our current queue at the time, we start on your custom design order. We operate on a first-come, first-served basis so clients who are already in queue are worked on before your order is started. We will send you proofs electronically for your review and selection as soon as possible. We offer three complimentary rounds of edits for electronic proofs. For Invytations, a round constitutes any changes that can be completed within 15-30 minutes. We will do our best to make sure everything is to your satisfaction. If any further revisions or entirely new design layouts are needed, there is a $60+ surcharge (subject to increase depending on complexity of edits or new design) for each additional round. Once a proof is approved by you and if a printed sample is factored into the contract, we will send the approved proof to print production and assembly and then ship the printed sample for your review. If a client has a preferred proof or sample date, this must be discussed, established, and agreed upon ahead of time in the contract. Please note that if we end up having capacity to complete a proof or sample ahead of schedule, the in-hand deadline for the order will still remain as is on the contract. An earlier turnaround of a proof or sample does not entitle client to change the final deadline as all deadlines are intentionally set based on our current queue. Once your design and layout are finalized and once you sign off on the proof and/or printed sample via e-mail, we will send you a final invoice for the remaining balance of the agreed-upon quote to be paid before files are released for final print production and assembly. We will assemble your order and add any embellishments, if necessary. If you are local, you may pick up your order in person in Randolph/Stoughton directly from us. If you are not local or do not want to pick up your order,** we will ship finished product to you as discussed and agreed upon in the initial consultation and contract.

**Due to the current climate amid the COVID-19 pandemic, we are unable to honor any in-person consultations and pickup arrangements at this time. All consultations will be conducted virtually via Zoom, Google Hangouts, Skype, WhatsApp, or FaceTime, and all completed orders will be shipped.